Thank you for choosing Arace Tech! We strive to provide transparent, customer-friendly refund and return policies to ensure your shopping experience is secure and hassle-free. Below are the key details you need to know:

1.Refund Policy

⭐Order Cancellation
To cancel your order, please first contact our support team at support@arace.tech to confirm your order status:
·Before shipment: We offer unconditional order cancellation and will process a full refund for you immediately.
·After shipment: Unfortunately, orders cannot be canceled once they have been handed over to the logistics partner.

⭐Lost Packages (Post-Shipment)
If your package is lost during transit and the issue is confirmed to be caused by our logistics partner, we will either reissue the product or process a full refund—whichever you prefer.

2. Return Policy

⭐Damaged/Defective Products Upon Arrival
If you receive a product that is damaged during shipping or has obvious defects:
Contact our support team promptly and provide clear photos or valid documentation proving the damage/defect.
After our verification confirms transit damage, we will offer options including partial refund, full refund, or product replacement.
Deadline: We cannot accept refund or replacement requests 15 days after you confirm receipt of the product. For special cases, please reach out to our support team directly.

⭐Quality Issues (Non-Artificial Damage)
Arace Tech adheres to the principle of “Quality First, Customer Foremost.” All products undergo strict quality inspections before shipment, but occasional issues may still occur. We provide a 1-year warranty for all products against non-artificial defects:
·If your board has quality problems, contact our support team with a detailed description of the issue and supporting photos. We will first provide remote technical support.
·If the issue cannot be resolved online, or our technical team confirms it is a manufacturing defect, we will initiate an RMA process for you—and we will cover the return shipping cost.
·If the root cause cannot be determined remotely:
The customer will temporarily bear the return shipping cost to send the product to us.
After inspection:
·If the product is undamaged or damaged due to customer error, the customer will be responsible for all associated costs (shipping, repair, etc.).
·If the issue is confirmed to be our product defect, we will cover the return shipping cost, repair the product, send a replacement (at your choice), or issue a full refund or resend a new one if repair is not feasible.

⭐Wrong Item Shipped
We recommend checking your package carefully upon receipt to confirm it matches your order. If you receive the wrong item:
Ensure the product is unused, undamaged, and in its original packaging (including all accessories like cables and chargers).
Contact our support team with photos of the received item for verification—we will cover the shipping cost for exchange or return.
Deadline: No refund or exchange requests will be accepted 15 days after receipt.
Missing Accessories: If any accessories are missing from the return package, we reserve the right to charge you for their replacement cost.

3. How to Return a Defective Product

⭐Contact Us First: Before returning any defective product, send an email to support@arace.tech with your order number to obtain the official return address and detailed instructions. Arace Tech will not be liable for any returns sent without prior notification.

⭐Do Not Ship to Hong Kong Directly: Use only the return address provided by our support team—do not send the package back to our Hong Kong warehouse via the original shipping route.

⭐Provide Tracking Number: After shipping the return package, forward the tracking number to our support team. We will process your refund or replacement only after we receive and inspect the package.

4. Important Notes

⭐We do not accept returns or refunds for non-quality reasons (e.g., change of mind). Cross-border logistics costs are often high—sometimes even exceeding the value of the product itself, and we appreciate your understanding.
⭐If you refuse to accept the package for non-quality reasons (e.g., refusal to pay import duties, change of mind), you will bear all associated losses (including shipping fees, customs charges, and product damage by Artificial damage).

If you have any questions or need further clarification, please feel free to contact our support team at support@arace.tech—we’re here to help!

Any purchase on Arace Tech indicates that you have read, understood and agreed with our Cancellation & Return Policy stated above. Arace Tech reserves the right to make changes and/or improvements to this policy.

The Arace Tech Team